COMPANY
Careers
EVERYWHERE is a company of seasoned professionals that delivers products to save lives. Sharing ideas, learning from our peers, and working together towards a common goal, unifies us as a company and strengthens our ability to provide the very best to our customers. We currently have the following positions open:
Field Service Representative (FSR)
Job Summary
We are seeking a highly skilled Field Service Representative (FSR) with a strong background in military operations and communications to join our team. In this role, you will be responsible for ensuring successful product implementation, driving customer renewals, and generating new leads in the field. You will act as a trusted advisor to our customers, providing ongoing technical and business support, and leading routine on-site engagements and training sessions. The ideal candidate will have a proven track record in customer-facing roles, particularly within the defense sector, and possess exceptional interpersonal skills.
Essential outcomes and responsibilities – Customer renewals, field presence, field lead generation
1: Successful Initial Implementation
Receives handoff from Sales and Engineering once initial deal is processed and product ships
Structures and delivers service kick-off and onboarding session with all end users and their leadership
2: Customer Renewal
Serves as a trusted advisor to customers:
• Establishes and maintains contact to provide ongoing technical and business support to assigned customers in designated market segment
• Displays expert leadership by leveraging communications/signal knowledge
• Displays experiential leadership by leveraging operator/mssion knowledge
• Establishes routine communication plan and QBR cycle with Sales and Product
• Presents to senior leaders (military and SES) in technical space and on cross-functional teams on how our technology interconnects to overall strategy
Product usage volume maintained in operational / field exercise environments:
• Drives product usage, inspection, and awareness at sustained intervals in a garrison environment
• Ensures product is included in customer unit field training exercise planning cycles / internal progress reviews (IPR)
Garrison and field presence – maintains top-of-mind:
• Establishes routine on-site cadence for training refresh and product release/announcements
• Participates on-site in key training and operational IPRs.
• Is mentally, physically, and legally available for reasonable on-site participation in austere FTX / readiness exercises as required both domestically and internationally - examples include but are not limited to: foot march in moderate terrain, transit on zodiak/open water, transit on outdoor recreational vehicles if required (ATV, jet-ski, snowmobile, etc), transit by DOD and industry-operated helicopter, exposure to extreme heat or extreme cold for limited periods (Arctic/Desert) to test product functionality in the outdoors with customers
3: Field Lead Generation
Promotes product engagement in the field:
• Active presence and participation in the field as defined by garrison activities, training exercises, technical experimentation, and tactical, hyperlocal events marketing with the intent to establish brand and product awareness
• Distills complex technology into simple, understandable, relatable conversations with new contacts and visiting leadership
Builds a personal-professional network and establishes camaraderie and brand trust:
• Engages with personnel adjacent to that of the customer and seeks the opportunity that presents itself
• Promotes customer referrals and introductions where value may exist
Maintains a business mindset:
• Stays attuned to unit communication and announcements about upcoming unit rotations, training events, and orders in order to support proactive operations instead of being reactive
• Pre-qualifies leads for sales – establishes position, interest, timing, authority, budget, challenge, and need. Considers qualification when allocating time and resources to continue engaging a lead or suggested follow-on engagement
Personal Attributes
• Has excellent interpersonal communication skills
• Accustomed to smaller teams/roll-up-the-sleeves environment
• Proven customer-facing track record in a Defense product/service
• Interested in hardware meets software (human-machine interface)
• Problem-solver
• Ability to coordinate several projects simultaneously
Preferred Background and Experience
• US Military Veteran
• Special Operations Community
• Operator’s Qualification Course
• Completion preferred with Forward-Deployed Operational Team Experience
• Signal / Communications OIC, NCOIC, or Chief preferred
Preferred Location:
• Remote within driving distance of a major airport
Travel Requirements
• As needed, up to 80%, travel on business days with rare exceptions due to client requirements or desired conference attendance
• Requires routine travel to US military installations, both domestic and international
• Requires passport
Other Requirements
• Active TS-SCI preferred; must be eligible for security clearance investigation
• Clearance holding not guaranteed
Customer Success Representative
Job Summary
We are looking for a customer success representative who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase customer’s revenue potentials and minimize churn rates.
A Customer Success Representative’s responsibilities include identifying new and closing customers, supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with cross-functional internal teams to ensure customer questions and concerns are addressed in a timely manner.
General Accountabilities
• Generating and qualifying new leads
• Adept at matching our product solutions to customer needs
• Developing and maintaining customer relationships
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating customer training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Other responsibilities required to meet or exceed new customer and customer retention goals.
Job Qualifications
• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the SaaS products or service
• College graduate strongly preferred
Personal Attributes
• Agile thinker – able to understand a customer’s challenges and promote EC products and services in a compelling manner. Not a one-size fits all mindset. Can draw on existing customer success and make analogies. Able to infer relevant sales opportunities. Can pivot easily when redirection is needed.
• Persuasive – uses relationship building and listening skills to understand customer needs then message accordingly.
• Writing and Verbal Communication skills – clear conscience communications. Can get point across at a high level in writing. Grammar, punctuation, and tone are professional.
• Interpersonal Connections – keeps colleagues updated and builds personal relationships internally that lead to being “in the know”. Eager to understand other’s responsibilities and the interconnection/interdependence with the SDR role. Offers to support others as a means of making internal connections. Views helping others as a means of personal gain/value.
• Curious – proactive learner. Seeks to understand connections, processes, technology. Demonstrates curiosity in non-work endeavors.
• Urgency – highly responsive, assigns appropriate sense of priority and escalates accordingly.
• Executive function – strong time management and organizational skills. Can keep track of follow up requirements either through a self-devised system or through established processes.
• Grit/Tenacity – committed and determined to meet end goal. Competitive spirit, fueled by challenge.
• Resilient – takes personal care to maintain fitness needed to easily bounce back from adversity. Doesn’t take “no” personally. Seeks continued opportunity to convert a “no” to a “maybe”.
Physical Requirements
• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Annapolis, MD, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.
Senior Software Developer
Job Summary:
The Senior Software Developer – Enterprise/Data will be responsible for architecting, creating, and maintaining tools to support the internal operations and decision making of the EVERYWHERE team.
The developer will work with many different departments such as operations, sales, engineering, marketing, and customer service to create reports and dashboards for internal consumption as well as automate business operations.
Key Responsibilities
• Develop meaningful tools, automations, and APIs to improve EVERYWHERE’s operations and efficiency
• Build Analytics, Dashboards, and Reports to provide insights into the system
• Integrate multiple platforms to create a single experience
• Deliver fully functional tools across the SDLC, from planning and development to deployment and maintenance
• Able to deploy tools to AWS Cloud services with minimal support
• Connect Enterprise, Vendor, and Customer facing systems through APIs
• Interface with Operations, Finance, Sales, and Product Development to understand key requirements
Job Qualifications
• 4+ Years of Software Development Experience
• Preferred Language Expertise: Node.js, Java, Kotlin
• Alternatives: Other JavaScript frameworks, Scala, Typescript, Python
• Ability to build end user facing UI/UX for dashboards
• Database Experience: MongoDB, SQL, Redis
• AWS hosted services including: Lambda, API Gateway, EC2, Route53, etc.
• ETL processes
• REST, SOAP, GraphQL
• Authentication Technologies: SAML 2.0, OIDC
• Bachelor’s degree in Business, Computer Science, Engineering, or Design or comparable work experience
• Takes responsibility for outcomes and action to correct problems
• Understanding of software development lifecycle
• Experience with agile methodologies, e.g Scrum, Kanban, etc.
• Analyze existing products’ function, determine new features, requirements to enhance our customers’ user experience and ensure maximum potential usability
• Ability to juggle multiple projects and requirements
Bonus Expertise
• Ability to define requirements from team problem statements
• Containers and Container Management, including Docker, Podman, Kubernetes, or AWS EKS
• Infrastructure as Code (IaC)
• Machine Learning (ML)
• Location Based Services
Personal Attributes
• Technical Leadership – is the go-to SME for all projects in their domain of expertise
• Independent Worker – able to work with limited supervision and guidance
• Problem solving – presents and institutionalizes solutions to improved workflows, communication, processes, and procedures
• Collaborative – able/willing to listen to peers and others with industry and customer experience. Open to understanding other’s point of view and experience.
• Attention to detail – highly organized with respect to schedules, deadlines, and budgets
• Service orientation – willing to take on assignments that may not fall squarely in the job’s set of responsibilities
• Avid learner – passionate and proactive about learning new skills
Physical Requirements
• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Portland, ME, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.