COMPANY
Careers
Sales Representative
Location - Annapolis office Monday-Thursday/Friday WFH
Job Summary
EVERYWHERE’s Sales team has full sales/customer success lifecycle responsibilities. From prospecting for new leads in partnership with SDRs and marketing to ensuring the customers’ ongoing satisfaction, account management, and purchase expansion. As a member of a small team, sales reps take ownership for their assigned verticals to include managing and overseeing all aspects of delivery success – distribution, technology, billing, marketing, customer service, renewals, and market expansion. Successful reps build equally strong internal partnerships with their colleagues in operations, marketing, product, and engineering to meet sales goals, innovate/improve product offerings, and to expand EVERYWHERE’s reach.
Key Responsibilities – The expected outcomes and associated responsibilities.
1. Prospect
a. Strategic partner to marketing, product and SDR’s lead generation efforts. Using their deep vertical knowledge and understanding of assigned industry needs, Sales Reps provide strategic direction to the lead gen, marketing and collateral development efforts that support their respective verticals.
b. Take a creative approach to marketing and awareness creation. Includes social, print, tradeshows, use case, etc. as part of overall vertical marketing strategy in collaboration with marketing.
c. Motivate support teams to leverage CRM and other lead gen technology, apply best practice approach to lead gen, continually seek new approaches to attract customers in designated verticals.
d. Keep support teams apprised of current events affecting assigned verticals and partners with them to be continually aware of selling opportunities in changing environments.
e. Train, mentor, and motivate SDR’s development to optimize their results.
2. Sell
a. Meet or exceed annually assigned revenue objectives.
b. EVERYWHERE product and service capabilities expert. Able to apply that understanding to product solutions that meet customer needs.
c. Develop a deep understanding of customers and become a trusted advisor: understand customer’s business strategies, initiatives, goals, competitive landscape, use cases, and pain points. Share insights, offer recommendations, and provide the support needed to increase the customer’s operational success and employee safety.
d. Deeply familiar with customer’s mission and operational processes to integrate EVEYWHERE’s solutions. Understand customers budget cycle, buying power, and internal decision-making processes. Able to navigate and influence key stakeholders in the purchasing process including users and purchasing decision-makers.
e. Highly attuned to customer’s current, future and developing market trends. Stays ahead of the industry curve through networking, news, social media, direct contacts, trade show participation, and continual research.
f. Innovate new products or product modifications based on customer feedback and in partnership with product and engineering.
g. Ensure renewal of existing business and identify opportunities to expand EVERYWHERE’s offerings within our existing customer base. Proactively identifies and mitigates renewal risks by analyzing client usage and other key indicators.
3. Retain and Expand/Customer Success
a. Take a team approach to meeting customer service response SLAs. Show a strong sense of urgency to resolve OUR customer’s needs.
b. Deliver an exceptional customer experience. Ensure customers are deriving value from EVERYWHERE’s products and services by developing dynamic success plans for each customer, focusing on their unique business goals and objectives. Engage appropriate internal partners to address and facilitate swift resolution of issues.
c. Ensure strong customer adoption and quick time to value by overseeing successful onboarding, facilitating platform training, and closely monitoring new user usage and experience.
d. Develop EVERYWHERE promoters by ensuring an exceptional customer experience.
e. Develop customer education and training materials to support customer success – videos, PPT presentations, tutorials, etc.
*The company reserves the right to add or change duties at any time.
Job Qualifications – must haves and preferences
Education: 4 Year undergraduate
Experience: 0-2 minimum years’ SaaS sales
Skills and Abilities - Job-related and personal competencies.
• Technology – understands the technology required to generate leads. Uses systems effectively and continually seeks ways to optimize existing lead generating tech. Highly skilled in the nuances of EVERYWHERE’s hub and product technology – able to correlate customer needs with EVERYWHERE’s products and services to demonstrate value to the customer.
• Process-Oriented – understands how to navigate a customer’s purchasing process (decision makers, budgets, purchase timelines, etc.), leverages that knowledge to prioritize timelines and to forecast sales goals.
• Innovative – seeks new opportunities to improve or expand EVERYWHERE tech capabilities through customer feedback and by anticipating customer/industry trends.
• Hungry – personally motivated by closing deals and growing assigned verticals. Strong desire to win, views healthy competition with team members as favorable and compelling.
• Humble to learning – accepts coaching willingly and acts on advice from others to better execute results. Seeks help proactively when stuck or not getting desired results.
• Resilient – persistent and professionally respectful in their customer approach.
• Communication –Interpersonal interactions are empathetic, concise, and direct to build relationships. Shares information freely and proactively with internal support teams and leadership. Polished in front of customers, style is reflective of EVERYWHERE’s brand and identity.
• Collaborative –Listens to others’ needs, responds with support or solutions. Garners support, advice, and development from diverse perspectives.
• Proactive – prioritizes workload, self-motivated, sets personal goals and deadlines. Forthcoming when a goal or timeline may be missed – involves others before it’s too late.
• Results-oriented - Takes responsibility for actions and outcomes. Meets commitments and strives for strong results against stated goals.
• Ethical – takes pride in work and results. Acts with integrity, adheres to compliance/regulatory requirements, and is accountable for personal actions.
• Leadership – influences and motivates support teams through positive interactions and relationships. Direct in stating needs, expectations, and shortcomings that present a barrier to the sales process.
EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.
