Job Summary

SDRs are responsible for generating new sales leads, partnering closely with marketing and AEs to develop campaigns, target industries and set up qualified initial meetings for AEs.

General Accountabilities

• Generating and qualifying new leads
• Adept at matching our product solutions to customer needs
• Developing and maintaining customer relationships
• Meeting and exceeding goals – number of qualified appointments set
• Partner with AE in contract negotiation
• Promote products and services knowledgeably
• Delivering quality customer service and attention
• Communicating with all levels of the organization
• Always willing to swim outside their lane

Job Qualifications

• College graduate strongly preferred
• Past experience in a job requiring customer service, use of technology to track progress

Personal Attributes

• Agile thinker – able to understand a customer’s challenges and promote EC products and services in a compelling manner. Not a one-size fits all mindset. Can draw on existing customer success and make analogies. Able to infer relevant sales opportunities. Can pivot easily when redirection is needed.
• Persuasive – uses relationship building and listening skills to understand customer needs then message accordingly.
• Writing and Verbal Communication skills – clear conscience communications. Can get point across at a high level in writing. Grammar, punctuation, and tone are professional.
• Interpersonal Connections – – keeps colleagues updated and builds personal relationships internally that lead to being “in the know”. Eager to understand other’s responsibilities and the interconnection/interdependence with the SDR role. Offers to support others as a means of making internal connections. Views helping others as a means of personal gain/value.
• Curious – proactive learner. Seeks to understand connections, processes, technology. Demonstrates curiosity in non-work endeavors.
• Urgency – highly responsive, assigns appropriate sense of priority and escalates accordingly.
• Executive function – strong time management and organizational skills. Can keep track of follow up requirements either through a self-devised system or through established processes.
• Grit/Tenacity – committed and determined to meet end goal. Competitive spirit, fueled by challenge.
• Resilient – takes personal care to maintain fitness needed to easily bounce back from adversity. Doesn’t take “no” personally. Seeks continued opportunity to convert a “no” to a “maybe”.

Physical Requirements

• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Annapolis, MD, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.

Job Summary

We are looking for a customer success representative who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase customer’s revenue potentials and minimize churn rates.

A Customer Success Representative’s responsibilities include identifying new and closing customers, supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with cross-functional internal teams to ensure customer questions and concerns are addressed in a timely manner.

General Accountabilities

• Generating and qualifying new leads
• Adept at matching our product solutions to customer needs
• Developing and maintaining customer relationships
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating customer training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Other responsibilities required to meet or exceed new customer and customer retention goals.

Job Qualifications

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the SaaS products or service
• College graduate strongly preferred

Personal Attributes

• Agile thinker – able to understand a customer’s challenges and promote EC products and services in a compelling manner. Not a one-size fits all mindset. Can draw on existing customer success and make analogies. Able to infer relevant sales opportunities. Can pivot easily when redirection is needed.
• Persuasive – uses relationship building and listening skills to understand customer needs then message accordingly.
• Writing and Verbal Communication skills – clear conscience communications. Can get point across at a high level in writing. Grammar, punctuation, and tone are professional.
• Interpersonal Connections – keeps colleagues updated and builds personal relationships internally that lead to being “in the know”. Eager to understand other’s responsibilities and the interconnection/interdependence with the SDR role. Offers to support others as a means of making internal connections. Views helping others as a means of personal gain/value.
• Curious – proactive learner. Seeks to understand connections, processes, technology. Demonstrates curiosity in non-work endeavors.
• Urgency – highly responsive, assigns appropriate sense of priority and escalates accordingly.
• Executive function – strong time management and organizational skills. Can keep track of follow up requirements either through a self-devised system or through established processes.
• Grit/Tenacity – committed and determined to meet end goal. Competitive spirit, fueled by challenge.
• Resilient – takes personal care to maintain fitness needed to easily bounce back from adversity. Doesn’t take “no” personally. Seeks continued opportunity to convert a “no” to a “maybe”.

Physical Requirements

• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Annapolis, MD, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.

Location: Portland, ME

Reports to: Director of Quality Assurance

NOTE: This position is ONLY open to US CITIZENS

​Description:

The position will support our SaaS product hosted in the cloud throughout the software development lifecycle as we seek to add new features and scale our system to meet our rapidly growing business. An ideal candidate would have an intuitive sense of how to identify bugs in our system using both expected and unexpected user behaviors as well as when conducting exploratory testing or executing predefined test cases. The candidate would be able to design, document, and execute test cases with minimal supervision. Knowledge of SDLC and quality assurance methodologies is a must. Candidates must be comfortable working in a flat organization where you will at times provide updates directly to Senior Management.

In this position you will:

• Execute test cases utilizing a test case management system • Identify system defects and log in defect management system • Verify bug fixes • Create test cases with traceability from requirements • Maintain and review test cases to improve test coverage • Analyze defects to create new test cases to improve test coverage • Ensure the developed functionality meets requirements through testing and verification • Provide recommendations to improve the system • Provide troubleshooting of production outages and customer reported issues s

Experience:

• 2-4 years demonstrated experience working on software QA • Ability to generate test cases from user stories and developer feedback • Ability to perform exploratory testing without existing test cases

Bonus Experience:
Jira
Confluence
Zephyr Scale
Executing test cases
QA methodologies and concepts
Knowledge of iOS and Android
Experience testing mobile applications, web portals and device firmware is a plus
Experience with Garmin GPS devices is a plus

​Travel Requirements:
• Periodic travel to corporate offices in Annapolis, MD
• Occasional travel as required to complete projects

​Location: Annapolis, MD (Remote flexibility)

Job Summary:

We are looking for an Administrative Assistant who can provide ongoing support to our leadership as well as the day-to-day operations of the office. The candidate should be able to maintain a high level of organization and effective communication (both written and verbal).

The Admin Assistant’s responsibilities include leadership support, greeting guests, scheduling meetings, preparing meeting rooms (including virtual capabilities), ordering supplies and snacks, fielding calls and staying one step ahead of important operational components.

Ultimately, you will work directly with leadership to help support the continued success of the business. Communication and confidentiality will be key in this role.

Required Skills and Experiences:

• Proven work experience as an Admin or Exec Assistant (or similar)
• Experience working with leadership within an organization is a plus
• Exceptional ability to communicate and foster positive relationships
• Knowledge of Zoom, Microsoft Teams and/or Sharepoint strongly preferred
• College graduate strongly preferred
• Well versed in Microsoft Office

Location:

Annapolis, MD based 4-5 day per week in-office requirement

Job Summary:
We are seeking a dedicated Android developer to join our growing company. You will collaborate as part of a team of developers to work on creating and maintaining Android apps.

 As an Android developer, you will need to be familiar with the Android ecosystem and mobile app development, including familiarity with popular app frameworks and software development best practices. Your duties will include maintaining existing codebases, including bug fixing and feature enhancement, as part of a team while following all coding guidelines and industry best practices.

Key Responsibilities

• Designing and developing apps for the Android ecosystem
• Creating tests for code to ensure robustness and performance
• Fixing known bugs in existing Android applications and adding new features
• Working with external software libraries and APIs
• Working with design and QA teams to turn design templates into working apps

 Job Qualifications

• Bachelor’s degree in computer science, application performance, or a related field is preferred but not required. Experience can substitute.
• Solid understanding of common programming tools and paradigms, such as version control, use of frameworks, and common design patterns
• Proficiency with Android Studio tools
• Source Control (GIT)
• Excellent knowledge of the Java and Kotlin programming languages
• Familiarity with mobile applications and development, including the use of hardware
• Comfortable working as part of a cross-functional team and with code written by others, including bug fixing, and refactoring legacy code
• Automated testing
• Location and Bluetooth services
• Encryption experience
• CI/CD Processes
• Project tracking via Atlassian or similar
• Realm Database
• Protobuf and JSON
• Experience working with networking and RESTful web services
• US Citizenship required

Personal Attributes

• Excellent written and verbal communication skills – required to proactively keep cross-functional teams updated, able to convey complicated technical processes in common terms to non-tech team members.
• Proactive – tracks issues and forecasts potential downstream issues.
• Collaborative – accustomed to working in a highly dynamic and interconnected team. Willing to support team members, regularly swims outside of their own “lane”.
• Independent – skills and knowledge allow this person to function without a lot of direction.
• Self-motivated – doesn’t need prodding or prompting to stay on top of their work, especially in a remote environment.
• Easy to work with – sense of humor, humble to learning new environments, willing to listen to others as well as offering advice and insights.

 Other requirements

• Must be accessible to Maine and MD offices for periodic visits
• 5-6 years’ directly applicable experience • Past Garmin, satellite comms, mapping or locations experience highly desirable

EVERYWHERE is seeking an experienced Senior DevOps Engineer to join our rapidly growing team.

• Location: Remote, Portland, ME, or Annapolis, MD
• Reports to: VP of Engineering
• NOTE: This position is ONLY open to US CITIZENS

Job Summary:
An ideal candidate for the Senior DevOps Engineer role will lead the modernization of our DevOps culture as we automate, harden, and instrument our SaaS product. The candidate must be comfortable making architectural decisions for the system and owning the DevOps roadmap. The candidate will need to be self-motivated, able to work through problems with supervision, and possess a drive to continue learning and improving.

In this position you will:

• Support our SaaS product, hosted in the AWS cloud, throughout the DevOps lifecycle from planning through deployment and monitoring
• Work closely with the software development and product management teams to identify system requirements and implement them accordingly
• Implement and maintain infrastructure solutions that follow industry best practices for performance and security
• Maintain and improve the CI/CD pipeline for our three environments
• Transition our infrastructure to Infrastructure as Code (IaC)
• Create infrastructure that is scalable, secure, supportable and reliable
• Provide troubleshooting of production outages and customer reported issues
• Generate thorough and clear process and system documentation
• Automate repetitive tasks

Candidates must be comfortable working in a flat organization where you will at times provide updates directly to Senior Management.

Job Qualifications

• 5+ years demonstrated experience • Experience maintaining Linux based systems
• Demonstrated proficiency in a broad portfolio of AWS services (EC2, IAM, KMS, WAF, ElastiCache, Elastic Beanstalk, RDS, etc.)
• Knowledge of source code repositories
• Working knowledge of Infrastructure as Code (IaC) tools (AWS CloudFormation, Ansible, TerraForm)
• Working knowledge cloud NoSQL databases (Amazon Redshift, MongoDB Atlas, DynamoDB)
 • Working knowledge of automation techniques and tools
• Working knowledge of software development lifecycles
• Demonstrated proficiency with continuous integration/continuous deployment tools such as Bitbucket Pipelines, Jenkins, Azure DevOps, and others
• Demonstrated proficiency in scripting operations (Bash, Python, Ruby, etc.)

 Bonus Expertise

• AWS Cloud Architect Certification
• Datadog
• Experience with multi-region architectures
• Experience with high availability architectures, 99.95% or higher
• Knowledge of cost optimizing cloud expenditures
• Familiarity with Configuration Management (Ansible, Puppet, Chef)
• Familiarity with serverless frameworks (Serverless, CDK, SAM)
• Experience with security controls such as NIST SP800-53, ISO 27001, SOC 2, FedRAMP, etc.

Travel Requirements

Travel to Portland, ME, office as required, to meet with the Maine engineering team. Other travel as required to meet business needs.

Job Summary:

The Senior Software Developer – Enterprise/Data will be responsible for architecting, creating, and maintaining tools to support the internal operations and decision making of the EVERYWHERE team.

The developer will work with many different departments such as operations, sales, engineering, marketing, and customer service to create reports and dashboards for internal consumption as well as automate business operations.

Key Responsibilities

 • Develop meaningful tools, automations, and APIs to improve EVERYWHERE’s operations and efficiency
• Build Analytics, Dashboards, and Reports to provide insights into the system
• Integrate multiple platforms to create a single experience
• Deliver fully functional tools across the SDLC, from planning and development to deployment and maintenance
• Able to deploy tools to AWS Cloud services with minimal support
• Connect Enterprise, Vendor, and Customer facing systems through APIs
• Interface with Operations, Finance, Sales, and Product Development to understand key requirements

Job Qualifications

 • 4+ Years of Software Development Experience
• Preferred Language Expertise: Node.js, Java, Koitlin
• Alternatives: Other JavaScript frameworks, Scala, Typescript, Python
• Ability to build end user facing UI/UX for dashboards
• Database Experience: MongoDB, SQL, Redis
• AWS hosted services including: Lambda, API Gateway, EC2, Route53, etc.
• ETL processes
• REST, SOAP, GraphQL
• Authentication Technologies: SAML 2.0, OIDC
• Bachelor’s degree in Business, Computer Science, Engineering, or Design or comparable work experience
• Takes responsibility for outcomes and action to correct problems
• Understanding of software development lifecycle
• Experience with agile methodologies, e.g Scrum, Kanban, etc.
• Analyze existing products’ function, determine new features, requirements to enhance our customers’ user experience and ensure maximum potential usability
• Ability to juggle multiple projects and requirements

Bonus Expertise

• Ability to define requirements from team problem statements
• Containers and Container Management, including Docker, Podman, Kubernetes, or AWS EKS
• Infrastructure as Code (IaC)
• Machine Learning (ML) • Location Based Services

 Personal Attributes

• Technical Leadership – is the go-to SME for all projects in their domain of expertise
• Independent Worker – able to work with limited supervision and guidance
• Problem solving – presents and institutionalizes solutions to improved workflows, communication, processes, and procedures
 • Collaborative – able/willing to listen to peers and others with industry and customer experience. Open to understanding other’s point of view and experience.
• Attention to detail – highly organized with respect to schedules, deadlines, and budgets
• Service orientation – willing to take on assignments that may not fall squarely in the job’s set of responsibilities
• Avid learner – passionate and proactive about learning new skills

 Physical Requirements

• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
 • This is an office-based role based in Portland, ME, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.

Job Summary:

The Vice President of Product is responsible for EVERYWHERE’s overall product strategy, roadmap, pricing, packaging, quality assurance, and managing the product life cycle. The VP will work with many different departments such as marketing, sales, engineering, and customer service to create a strategy that profitably meets the needs of customers in order to reach overall company revenue goals. The VP will also ensure that the current and future product is competitive in the marketplace and ensure that all products are launched on time and as planned.

Key Responsibilities

• Own the product roadmap and communicate with C-level staff, board members, and other stakeholders
• Drive innovative ideas, solutions and products through leadership and decisive action
• Develop budgets, forecasts, and metrics
• Build incredible teams and processes to deliver products that satisfy the needs of customers
• Product planning and assignment of tasks and deliverables
• Monitor product development sprints and evaluate results
• Collaborate with Marketing to assess product mix and marketing strategy
• Define pricing and competitive positioning for the full product portfolio
• Provide high quality, direct feedback on both core values and work product
• Build a strong customer engagement model
• Evangelize and excite our customers and internal stakeholders
• Develop cohesive relationships with other peer departments: Sales, Marketing, Engineering and Executives
 • Develop relationships with customers and ensure we have direct customer input when building our products

Job Qualifications

• 5+ years of experience inspiring, managing, and coaching Product teams as direct reports
 • 10-15+ years of experience in product management building custom software
• SAAS mobile and wireless software experience highly preferred
• Bachelor’s degree in Business, Computer Science, Engineering, or Design or comparable work experience; MBA preferred
• Takes responsibility for outcomes and action to correct problems
• Deep understanding of software development lifecycle and agile
• Values collaboration and seeks opportunities to build relationships
• Analyze existing products’ function, determine new features, requirements to enhance our customers’ user experience and ensure maximum potential usability
• Develop strategic product roadmap working w/ UX, design, and engineering
• Excellent communicator and presenter, both written and verbal
• Excited and curious about highly complex problems, systems, and interactions
• Effectively balance the competing demands of innovation, quality, architectural/operational improvements & customer feedback
• Lead collaboration across engineering, design, marketing, sales & executive leadership
• Align product roadmaps with other EVERYWHERE initiatives to ensure that the company achieves its objective

Personal Attributes

• Leadership – engages and motivates staff, trains, directs day-today activities to maximize efficiency
• Excellent verbal and written communication – ensure cross-functional teams are informed and aware of relevant information
• Data/experience driven – makes decisions based on fact and/or historical experiences
• Gravitas – stands behind their decisions and recommendations, doesn’t back down under pressure. Presents ideas and decisions with conviction and knowledge.
• Financial Acumen – understands the mechanics of the sales process and revenue generation focused on ARR. Focused on long term value of a customer/sale vs short-term wins.
• Problem solving – presents and institutionalizes solutions to improved workflows, communication, processes, and procedures
 • Collaborative – able/willing to listen to peers and others with industry and customer experience. Open to understanding other’s point of view and experience.
• Attention to detail – highly organized with respect to schedules, deadlines, and budgets
• Service orientation – willing to take on assignments that may not fall squarely in the job’s set of responsibilities
• Avid learner – passionate and proactive about learning new skills
• Leans into Risk –Hungry to win new business, aggressive about strategy to do so, willing to take risks in partnership with Engineering and Sales to win business. Cannot be a nay-sayer.

 Physical Requirements

• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
 • This is an office-based role based in Annapolis, MD, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.