These new features enhance your existing EVERYWHERE products, making them more powerful — keeping you and your team always connected.
External Address Sync
In October, we launched a feature called External Address Sync, allowing Hub users to create external addresses (both email and SMS) and copy them onto the inReach using the standard USB Sync process. This allows the inReach user to select, rather than type in, the address of the person(s) they want to send a text message to.
New Product--Iridium Edge Solar
We are happy to announce that we are about to launch the Iridium Edge Solar asset tracking device. This device is a self-contained solar powered “slap-and-track” device that is about the same size as an SE+ or Explorer+ and can be easily installed on any vehicle or other asset. We have a variety of plans to meet your tracking needs.
External Text Messaging via SMS
Building on the inReach feature we recent launched, EVERYWHERE Companion App users can now send text messages both to internal teammates and web users via secure messaging, as well as to external parties via SMS.
The EVERYWHERE Companion App integrates with your smartphone’s Address Book, allowing you select anyone in your Address Book to communicate with, regardless of whether the message is sent over Wi-Fi, cellular, or Iridium satellite. Additionally, users can begin entering the recipient’s name or number and our auto-complete feature will suggest matching names or numbers.
Because we use shared phone numbers to forward SMS text messages, SMS text messaging must be initiated by the EVERYWHERE App user, they cannot be initiated by the SMS user. SMS replies use the shared number to route the reply to the EVERYWHERE App user who sent the message.The recipient will see that the message is from an unrecognized phone number. However, the message contents will indicate that it is an "EVERYWHERE Msg from " the sender's device alias.
External Text Messaging via Email
For those who would like others to see their location and to let them know they are OK, the EVERYWHERE Companion App also supports email messaging. Email messages may be sent to any valid email address, either manually entered or selected from your Address Book. In addition to your message, the email will include a link that shows your up-to-date location of the sender. Email message replies are not permitted.
Enhanced Intelligent Routing
We have updated out Intelligent Routing algorithm to improve the response time of replies to EVERYWHERE App messages initially sent over Iridium. Replies will now be sent via the fastest network, ensuring that the remote worker receives the reply as rapidly as possible.
Mobile vs. Satellite Messaging
Mobile phone users are used to virtually instantaneous communications. This is because your cell phone is always connected to the mobile network. Satellite devices work differently, though. In order to preserve the device battery life, satellite devices like the inReach leave the modem turned off except when it is time to send data. After sending the data, the device requests any messages waiting for it.
What this means is that, when you send a text message via Iridium, the reply may take a while to reach you. This is because your inReach won't get the reply until the next time the device has data to send (typically your next scheduled track point) after the reply is sent.
As an example, with 10 minute tracking, after you sent a text message, it could be 10 to 20 minutes before you see the reply, depending on when the recipient replies to your message. Our Enhanced Intelligent Routing feature is designed to minimize this delay, but text messaging over satellite will always take longer than over cellular or Wi-Fi.
External Text Messaging
EVERYWHERE's international SMS can deliver to over 1000 mobile carriers in 150+ countries. We support 2-way communications in over 40 countries, including the US and Canada, and are continually adding support for more countries.
SMS text messages must be initiated by the inReach user using a fully qualified phone number [+Country Code][City Code / Area Code][Phone Number]. For example, +19876543210 would be how to enter the US phone number +1 (987) 654-3210.
Email messages may be sent to any valid email address. The email will include a link that shows up-to-date location information for the sender.
External messaging may be enabled on a device-by-device basis. This capability works standalone on the inReach today. A future release will add this capability to the paired EVERYWHERE App.
Please contact us if you would like us to enable this feature on your inReaches.
Alerts with Badge Notifications
Notifications, such as team members in SOS, Pulse requests and geofence crossings now show up in Alerts. A bell icon indicates the number of unacknowledged events. Tap on the bell to review and acknowledge these events.
To help provide real-time alerts for you and your team, we’ve added an Alerts page. Did your team member initiate SOS or cross a geofence? Have you received a Pulse Request? When these notifications arrive, you’ll see a activity log of received alerts.
Improved Message Delivery
With this update, we increase the reliability and timeliness of incoming messages and alerts sent to the EVERYWHERE App while it is in the background.
Pulse Over Iridium
- In today’s environment, with everyone working remotely, knowing that your workers are safe is more important than ever. Our Pulse feature allows customers to proactively check on the wellness of their remote workers.
- Until now, though, only team members within cellular or Wi-Fi received the Pulse. We have just expanded this feature to include users who are out of cellular and Wi-Fi coverage and who are communicating via an inReach. These users will now receive the Pulse message as well, and they will be able to respond whether or not they are okay, allowing you to know that they are safe.
SOS over Iridium--An Industry First
- Notification of teammates who have declared SOS is a key feature of the EVERYWHERE solution. When someone declares SOS, you want your entire team to know about it. That’s why we recently launched SMS, email and automated voice alerts on SOS.
- Teammates in the field are also notified via the EVERYWHERE App when someone declares SOS. These users can display a map with the teammate highlighted in red; tapping on the icon displays range & bearing to them.
- Until now though, only teammates within cellular or Wi-Fi coverage were notified. We have just expanded this to teammates who are out of cellular coverage using their inReach for communications. Now these teammates will also receive the notification of a teammate in SOS, including their latitude & longitude.
At the present time, these SOS & Pulse alerts are not passed from the inReach to a paired EVERYWHERE App – the app update is still a few weeks away.
Users now have the ability to choose between UTC and their Local Time Zone. The choice is made under the user’s Settings menu. To choose the time zone, click on the user icon (circle with an initial) and select Settings. Scroll down to Time Zone and click on the down arrow to pull down a list of time zones. Scroll to your preferred time zone and select it. You may also choose between a 12-hour or 24-hour clock. Don't forget to press Save and Close to store your changes
Multi-Channel Event Notification
We have added a new Event Notification feature, allowing individuals to be notified by SMS, email and/or automated voice call upon the occurrence of specific events, namely SOS declarations and cancellations, as well as geofence boundary crossings. Notifications may be set up on a per device or per team basis, and we provide the ability to receive a test notification, so that you can see how it works.
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