COMPANY
Careers
EVERYWHERE is a company of seasoned professionals that delivers products to save lives. Sharing ideas, learning from our peers, and working together towards a common goal, unifies us as a company and strengthens our ability to provide the very best to our customers.
We currently have the following positions open:
Why EVERYWHERE:
EVERYWHERE provides a worldwide satellite communications platform designed to keep the mobile workforce Always Connected™. Our lifesaving technology delivers a global incident command system, location monitoring, and secure messaging that helps our customers stay connected and protected even in the most rugged and challenging work environments. Our commitment to keeping others safe is core to who we are and what we do. We are fueled by the meaningful and purpose driven results of the work we do every day. Our QA team collaborates with sales, developers, and operations to deliver new and innovative products and features based on rapidly growing customer demand. We identify system bugs using both expected and unexpected user behaviors, conduct exploratory tests, and design, document and execute manual test cases. Our team is ultimately responsible for and motivated by creating an exceptional customer experience.
EVERYWHERE provides you with a work environment where you will:
CREATE – innovate by applying your knowledge and experience
BUILD – contribute to the continual evolution of the team, department, and product
PARTICIPATE – receive personal and financial recognition for the contributions you make
Key Responsibilities:
• Design test cases and scenarios of moderate complexity with traceability from requirements
• Provide leadership on projects with responsibilities that may include test activity coordination and reporting of test results to supervisor
• Execute manual test cases utilizing a test case management system
• Perform exploratory testing without existing test cases
• Identify and log system defects documenting in defect management system and follow up until resolution
• Maintain and review test cases to improve test coverage
• Analyze defects to find related defects and improve test coverage
• Ensure developed functionality meets requirements through testing and validation
• Provide troubleshooting of production outages and customer reported issues
• Identify ways to optimize the testing window and maximize the quality of the product
• Apply experience and knowledge to ensure an exceptional user experience, to maintain a reliable and bug free system, and to continually improve product quality
What You’ll Bring:
• 4+ years of software QA experience
• Relevant experience in QA methodologies and processes
• Experience testing from manual test cases and writing tests from requirements
• Experience testing mobile applications and web portals
• Ability to deliver high quality results by using team’s tools with minimal supervision
• Ability to work in a fast-paced environment, prioritizing and managing multiple QA tasks
• Ability to work independently with limited supervision and guidance
• Excellent communication and critical thinking skills
• Effective collaboration with cross-functional teams
Bonus Expertise:
• Experience with Jira, Confluence and Zephyr Scale
• Knowledge of iOS and Android
• Experience testing device firmware
• Experience with Garmin GPS devices
Job Summary
We are looking for a customer success representative who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase customer’s revenue potentials and minimize churn rates.
A Customer Success Representative’s responsibilities include identifying new and closing customers, supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with cross-functional internal teams to ensure customer questions and concerns are addressed in a timely manner.
General Accountabilities
• Generating and qualifying new leads
• Adept at matching our product solutions to customer needs
• Developing and maintaining customer relationships
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating customer training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Other responsibilities required to meet or exceed new customer and customer retention goals.
Job Qualifications
• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the SaaS products or service
• College graduate strongly preferred
Personal Attributes
• Agile thinker – able to understand a customer’s challenges and promote EC products and services in a compelling manner. Not a one-size fits all mindset. Can draw on existing customer success and make analogies. Able to infer relevant sales opportunities. Can pivot easily when redirection is needed.
• Persuasive – uses relationship building and listening skills to understand customer needs then message accordingly.
• Writing and Verbal Communication skills – clear conscience communications. Can get point across at a high level in writing. Grammar, punctuation, and tone are professional.
• Interpersonal Connections – keeps colleagues updated and builds personal relationships internally that lead to being “in the know”. Eager to understand other’s responsibilities and the interconnection/interdependence with the SDR role. Offers to support others as a means of making internal connections. Views helping others as a means of personal gain/value.
• Curious – proactive learner. Seeks to understand connections, processes, technology. Demonstrates curiosity in non-work endeavors.
• Urgency – highly responsive, assigns appropriate sense of priority and escalates accordingly.
• Executive function – strong time management and organizational skills. Can keep track of follow up requirements either through a self-devised system or through established processes.
• Grit/Tenacity – committed and determined to meet end goal. Competitive spirit, fueled by challenge.
• Resilient – takes personal care to maintain fitness needed to easily bounce back from adversity. Doesn’t take “no” personally. Seeks continued opportunity to convert a “no” to a “maybe”.
Physical Requirements
• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Annapolis, MD, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.
Job Summary:
The Senior Software Developer – Enterprise/Data will be responsible for architecting, creating, and maintaining tools to support the internal operations and decision making of the EVERYWHERE team.
The developer will work with many different departments such as operations, sales, engineering, marketing, and customer service to create reports and dashboards for internal consumption as well as automate business operations.
Key Responsibilities
• Develop meaningful tools, automations, and APIs to improve EVERYWHERE’s operations and efficiency
• Build Analytics, Dashboards, and Reports to provide insights into the system
• Integrate multiple platforms to create a single experience
• Deliver fully functional tools across the SDLC, from planning and development to deployment and maintenance
• Able to deploy tools to AWS Cloud services with minimal support
• Connect Enterprise, Vendor, and Customer facing systems through APIs
• Interface with Operations, Finance, Sales, and Product Development to understand key requirements
Job Qualifications
• 4+ Years of Software Development Experience
• Preferred Language Expertise: Node.js, Java, Kotlin
• Alternatives: Other JavaScript frameworks, Scala, Typescript, Python
• Ability to build end user facing UI/UX for dashboards
• Database Experience: MongoDB, SQL, Redis
• AWS hosted services including: Lambda, API Gateway, EC2, Route53, etc.
• ETL processes
• REST, SOAP, GraphQL
• Authentication Technologies: SAML 2.0, OIDC
• Bachelor’s degree in Business, Computer Science, Engineering, or Design or comparable work experience
• Takes responsibility for outcomes and action to correct problems
• Understanding of software development lifecycle
• Experience with agile methodologies, e.g Scrum, Kanban, etc.
• Analyze existing products’ function, determine new features, requirements to enhance our customers’ user experience and ensure maximum potential usability
• Ability to juggle multiple projects and requirements
Bonus Expertise
• Ability to define requirements from team problem statements
• Containers and Container Management, including Docker, Podman, Kubernetes, or AWS EKS
• Infrastructure as Code (IaC)
• Machine Learning (ML)
• Location Based Services
Personal Attributes
• Technical Leadership – is the go-to SME for all projects in their domain of expertise
• Independent Worker – able to work with limited supervision and guidance
• Problem solving – presents and institutionalizes solutions to improved workflows, communication, processes, and procedures
• Collaborative – able/willing to listen to peers and others with industry and customer experience. Open to understanding other’s point of view and experience.
• Attention to detail – highly organized with respect to schedules, deadlines, and budgets
• Service orientation – willing to take on assignments that may not fall squarely in the job’s set of responsibilities
• Avid learner – passionate and proactive about learning new skills
Physical Requirements
• While performing the duties of this job, you will be required to sit or stand for extended periods of time over an 8-hour workday.
• This is an office-based role based in Portland, ME, with the flexibility to occasionally work remotely.
• EVERYWHERE is a smoke and drug-free, fully inclusive work environment and is committed to all applicable workplace laws related to EEO, non-discrimination, and workplace accommodations.